Terms & Conditions

Read our terms and conditions on tickets and our website.

Tickets terms and conditions

By purchasing tickets you accept Snape Maltings’ terms and conditions and to comply with the Management’s requests to ensure public safety and high standards of performance:

  • The Management reserves the right to change or cancel the advertised programme.
  • Latecomers will not be admitted until a suitable pause in the programme or until the interval.
  • The Management reserves the right to provide alternative seats to those on the ticket.
  • The Management reserves the right to refuse admission or to eject a ticket holder from the premises. Tickets can only be exchanged at the discretion of the Box Office Manager or money refunded if they can be re-sold before the performance.
  • The use of any imaging or recording devices including mobile phones during any performance is prohibited.
    Snape Maltings or permitted third parties may carry out photography/film and sound recording in or around the venues.
  • By purchasing tickets you consent that you(r) party may be included in any recordings or dissemination without compensation.
  • Warning: Some events may have sound levels or special effects which can effect health. Some content may not be appropriate for children.

Website terms and conditions

Access to, and use of www.snapemaltings.co.uk is provided to you subject to the following terms and conditions. In entering our site you are accepting our terms and conditions. We may decide to change them at any time and if we do so those changes will be written into these terms and conditions.

A. Our web site www.snapemaltings.co.uk is published by Aldeburgh Music trading as Snape Maltings. In the following, Snape Maltings is understood to include all properties, services and projects of Aldeburgh Music and its associated companies, Snape Maltings Concert Hall, Snape, Suffolk IP17 1SP, England, including but not limited to the shops and cafes on site, Aldeburgh Festival, Britten–Pears Young Artist Programme, Aldeburgh Residencies, Learning & Inclusion, Aldeburgh Young Musicians, and the music campus currently comprising Snape Maltings Concert Hall, Britten–Pears Building, Hoffmann Building, and any other new sub-brands that Snape Maltings may choose to develop.

B. Material signed by an author’s name does not necessarily reflect the opinion of Snape Maltings as a whole. All reasonable efforts have been made to obtain copyright permission for information quoted and images, audio- or audio-visual material reproduced on this site. If we have committed an oversight, we will be pleased to agree with the copyright-holder a procedure to either rectify it in a subsequent edition or otherwise withdraw the material from the site.

C. Please note that although we endeavour to assure that everything is correct at the time of publication, all data is subject to change and we especially reserve the right to change or withdraw concert programmes at any time.

1. Terms of use
You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

2. Disclaimer/Limitation of liability
This site and the information, names, images, pictures, logos and icons regarding or relating to Snape Maltings and/or Snape Maltings, its products and services (or to third party products and services), is provided “as is” and on an “is available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will Snape Maltings be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site. Snape Maltings does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. From time to time we may publish links to websites which we feel could be of interest to you. We make every reasonable effort to ensure that the sites we recommend reflect the same high standards as those of Snape Maltings, although we cannot be held responsible for the content of any external web sites. Please report any problems or broken links to marketing@snapemaltings.co.uk.

3. Copyright and Other Intellectual Property
The Snape Maltings website is copyrighted. The names, images and logos identifying Snape Maltings or third parties and their products and services are proprietary marks of Snape Maltings and/or third parties. Nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any trademark or patent of Aldeburgh Music or any other third party. Any material found within the pages of www.snapemaltings.co.uk, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. Permission for any other use must be obtained by contacting Snape Maltings. We allow you onto this web site in return for you agreeing not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use unless the appropriate license has been granted by Snape Maltings.

4. Services and Products
All products and services mentioned in this site are subject to availability and are available at the sole discretion of Snape Maltings. Snape Maltings reserves the right to refuse admission and to change or cancel the advertised programme. Latecomers will not be admitted until a suitable pause in the programme. Photos, videos and recording are not permitted. Please note that tickets must not be sold or resold without express written permission from Snape Maltings; if you need to return your tickets to Box Office, please note that tickets can only be exchanged or money refunded if we can re-sell them.

Snape Maltings is a company limited by guarantee and registered in England and Wales No. 980281. Registered Charity No. 261383. VAT Registration No. 927 3330 30.

5. Indemnity
You agree to indemnify and keep indemnified Snape Maltings from and against all claims, damages, expenses, costs and liabilities arising in any manner from your entry to and use of the site other than in accordance with these terms and conditions.

6. Law and Jurisdiction
If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

7. Rules and Regulations
Occasionally within the site you may find other rules or terms relating to specific material which may conflict with or contradict these terms and conditions. These could be rules for competitions, specific download requirements, or ticket offers, for example. If there is any conflict then the rules or terms relating to specific material will win out over the more general terms and conditions.