Keeping you Covid-safe at concerts

Information for audiences

As we welcome you back to concerts at Snape Maltings, please rest assured that your safety and that of our performers and staff is our top priority.

The key changes in coming to concerts at Snape Maltings include:

  • Reduced capacity in the Concert Hall, with socially distanced seating.
  • The concert hall’s air circulation system will be on its highest setting, and some doors will be left open.
  • Shorter performances with no interval.
  • All audience members are required to wear a face covering throughout the performance (unless exempt as per the Government’s guidelines). Face coverings must cover both the nose and mouth and visors on their own are not sufficient.
  • No printed material – no tickets, programmes, or programme notes.
  • Clear signs and helpful staff to make your visit straightforward.
  • Regular and thorough cleaning, with hand sanitiser for you.

As risks and guidelines change, we may need to change performers, capacity, pricing, and other matters, at short notice. Please make sure that the email address and phone number that we have for you are up to date when booking so we can let you know about any changes.

General guidance

We have reduced the capacity of the concert hall to 170 seats to ensure we maintain social distancing of at least two metres.

Performers will also be socially distant from each other, and from the audience, following government guidelines.

If you have downloaded the NHS Covid-19 app, please scan the Concert Hall’s track and trace QR code on arrival.

If you or someone you know has experienced any of the symptoms of Covid-19 in the two weeks prior to the concert you should self-isolate and not come to Snape Maltings. Please email the box office to return your tickets.

We will clean the hall and its seating between performances.

Audiences, concert staff and ushers must wear face coverings inside our buildings and throughout the concert. Please bring your own mask to cover your mouth and nose.

Staff and ushers will have their temperature checked at the start of their working shift. Audience members will not be checked.

We will not be issuing physical tickets, but audiences should bring Print at Home tickets (either printed out or on mobile a device) or evidence of their ticket purchases.

We will not produce a printed programme, but the performance will be introduced from the stage.

Performances will be less than an hour, with no interval.

Toilets will be open and available before and after concerts.

Hand sanitiser will be placed at key locations.

Staff will be on hand to guide and answer questions.

Arriving at Snape Maltings

There is plenty of car parking on site, including spaces for blue badge holders.

The outer foyer of the concert hall will be open from 30 minutes before the start of the concert. Please make your way there and be ready to show your ticket. Staff and signs will help you find your way around.

The auditorium will open around 15 minutes before the start of the performance.

Audience members should join the queue and will be led into the auditorium in safe groups to their allocated seats.

During the concert

We will be using just one auditorium door to enter and exit the hall. All four fire exits will remain accessible in case of an emergency.

Please refrain from singing along during the concert.

At the end of the performance please stay in your seats until asked to leave by a member of staff.

Once asked to leave the auditorium, audiences are kindly asked to make their way outside and not to gather in the foyers.

Other things to do

The shops at Snape Maltings also have careful safety measures in place.

Our food and drink offer has changed to make the most of the Concert Hall Café and its abundant outdoor space.

Apart from concerts, we are also taking bookings for boat trips along the River Alde.