Updated Monday 30 March
Following the Government’s announcements, we have taken the decision to close our public buildings, shops and cafes for a short while.
All events until the end of June are cancelled or postponed, including Aldeburgh Festival.
Read the full Aldeburgh Festival cancellation announcement.
We are also delaying the announcement of our August Snape Proms series to enable us to continue monitoring Government advice. We will give an update on the Snape Proms in due course.
The site at Snape Maltings is still open for those who want to enjoy the fresh air and expansive natural environment of the River Alde estuary.
The site will remain safe and securely managed. For information about shops and cafes, you can contact us at firstname.lastname@example.org. For updates on the status of music events, you can email email@example.com.
We wish all our visitors and audiences well and look forward to letting you know when we will re-open our buildings, which we hope will be in the near future.
You can read more information on our policies and plans for specific areas of the site below.
Box Office Policy
Updated 30 March
We will be contacting bookers of the cancelled events by email as soon as possible.
Decisions about events beyond June will be made in due course.
Ticket sales make up nearly a quarter of our income, providing vital support for our wide-ranging programmes. We would be hugely grateful if you would consider donating all or part of the price of your tickets to help us continue our important work.
Please email firstname.lastname@example.org for more information as our phone lines are not staffed while the building is closed.
Updated 16 March
Holiday Accommodation Cancellations
If the booking is cancelled by the visitor more than 6 weeks prior to the start date of their stay, the deposit will not be refunded unless the property is booked by another visitor.
If the booking is cancelled by the visitor between 6 weeks and the start date of the stay the booking cost is non-refundable. However, if the property is rebooked for the same time and dates by another visitor there will be a full refund of the booking cost.
If the visitor decides to leave part way through a visit there will not be any refunds.
In the event of a site closure
Public Health England may give advice to close the whole Snape Maltings site. If this is the case, the visitor will be informed as soon as possible as no access to the site will be permitted. The visitor will be refunded for their booking.
Should the site be closed mid-stay the visitor will be informed and asked to leave the site as soon as it is practical. The visitor will receive a full refund of the booking cost.
In all cases it may be possible to postpone bookings until a mutually agreed time.
Contracting the virus whilst here
If the situation arises whereby a visitor is diagnosed with the virus whilst staying here we will act on advice from Public Health England.
Contact email@example.com for more information.