Covid-19 updates

Snape Maltings is open for those who want to enjoy the fresh air and expansive natural environment of the River Alde estuary. Some of our shops and cafes are open and music is taking place both indoors and outdoors, with safety measures in place.

Members of the public can read our Covid-19 Risk Assessment. You can read more information on our policies and plans for specific areas of the site below.

Visiting artists and staff can download guides and risk assessments and must fill out our health questionnaire within 24 hours before visiting our sites.

You can see our Covid-19 Secure certificate which confirms we have complied with the government’s guidance on managing the risk of the virus.

Safety measures within the shops and cafés at Snape Maltings

We are delighted to announce that we have re-opened House & Garden, the Food Hall, the Craft Shop and the Concert Hall Café.

Shops Opening Hours (from Friday 3 July)

Monday to Saturday 10am-5.30pm. Sunday 10am-4.30pm.

Concert Hall Café Opening Hours (from Saturday 4 July)

Monday-Thursday, 10am–5pm
Friday-Sunday, 10am-7pm

While we are not able to open all of our shops at this time, we have created pop-up areas within House & Garden to showcase some of our favourite products from Little Rascals, Books & Cards and Samphire. The Craft Shop (located on the quay) is also now open.

The Concert Hall Café, with its beautiful views and abundant indoor and outdoor space, re-opened its doors on Saturday 4 July. We will be offering a small menu of some of our favourite dishes from The Granary Teashop and Café 1885, with produce from our area provided by superb local producers. See full information, including a sample menu, here.

We will also have toilets open on site which will be cleaned regularly throughout the day.

 

Keeping people safe is our top priority:

Distancing: You will find signs in the shops and cafe to guide you through and help you maintain distance from other shoppers. We ask all customers to respect the UK Government’s advice on distancing, being aware of staff and other customers.

Limiting numbers in our spaces: We are limiting the number of customers within the shops and café to ensure appropriate distancing is possible. This may mean a short wait in a queue.

Face coverings are required inside the shops.

Payment: We are only accepting contactless and card payments.

Symptoms: Please do not enter the shops or café if you have Covid-19 symptoms.

Pizza and Live Music Event Safety Measures

· Every event will be supervised by a licenced Duty Manager and a deputy.

· All visitors will be greeted on arrival and given safety messages.

· Events have a maximum capacity of 250 people to maintain safe social distancing.

· Our team will be keeping contact “track and trace” records for those attending the events.

· Hand sanitiser stations will be located throughout the site.

· In order to avoid visitors “clustering” under cover, music performances will be cancelled if there is a real threat of rain.

· Toilets will be available on site.

· Visitors with evident symptoms of Covid-19 will be refused entry.

· Payment for food and drink will be by card only.

Box Office Policy

Updated 30 March

All bookers of cancelled events have been contacted and their tickets returned. Ticket sales make up nearly a quarter of our income, providing vital support for our wide-ranging programmes. We are hugely grateful to those who donated all or part of the value of their tickets to help us continue our important work.

Please email boxoffice@snapemaltings.co.uk for more information as our phone lines are not staffed while the building is closed.

Holidays Policy

Updated 22 May

Holiday Accommodation Cancellations

If the booking is cancelled by the visitor up to 6 weeks prior to the start date of the stay the visitor will lose their deposit. If the property is rebooked for the same time period and dates the visitor will receive a full refund of the deposit.

If the booking is cancelled by the visitor between 6 weeks and the start date of the stay the booking cost is non-refundable. If the property is rebooked for the same time and dates by another visitor there will be a full refund of the booking cost.

If the visitor decides to leave part way through a visit there will not be any refunds.

In the event of a site closure

Currently, following advice from Public Health England, it has been decided to close the site. If this remains the case, the visitor will be informed as soon as possible as no access to the site will be permitted. The visitor will be refunded for their booking. In all cases it may be possible to postpone bookings until a mutually agreed time.

Frequently Asked Questions

I have a booking due to take place before 4 July 2020. Can I still come?

No. The Government guidance on this is clear. In line with many holiday cottage agencies across the UK, if you made a booking, you can arrange to move your holiday to another date at the same property in 2020/21, subject to availability. Please note that if you move your booking to a date with a higher price, you may have to make an additional payment. If Snape Maltings is closed then you will receive a full refund.

Please contact us to discuss the options available.

If the policy on this changes, we will update this page.

My booking is for a date after 4 July 2020 so can I move my booking?

At present, there are no restrictions on travel for 4 July 2020 onwards. If the Government advice on this changes, we will update this page and visitors with bookings affected will be contacted notifying them of their options.

What happens if I need to cancel my holiday because I catch Coronavirus?

Should you catch the virus please check your travel insurance as to whether this would be covered. If you are not covered by your own insurance, your booking will not be refunded. It will be possible to postpone your booking to a convenient time either later in the year or for 2021.

What happens if I cancel my holiday because I want to self-isolate?

You will need to check with your travel insurance if you will be covered for that exact situation. If you are not covered by travel insurance, we would not refund the booking under these circumstances. The usual terms and conditions will apply but please do contact us to discuss possible options.

What happens if I am advised not to travel by a medical practitioner?

Again, with this situation, your first port of call will be your travel insurers to see if this exact situation is covered. If your insurance provider does not cover this, we would not be able to offer a refund but it may be possible to postpone to another time.

What happens if I want to cancel because I am worried about catching Coronavirus?

The current Government advice is to stay alert. With the amount of press and media coverage, the concern about travelling is understandable. For future bookings from 4 June 2020 onward, the standard terms and conditions will apply. This means, if you chose to cancel, you will not be refunded unless the property is rebooked for the same time. It is unlikely you will be covered by your travel insurance.