Covid-19 updates

Updated: 23 December 2020

Snape Maltings Shops and Café temporarily closed from 24 December

Following the government announcement that Suffolk will enter tier 4 from Saturday 26 December, for the safety of all of our customers and staff we have taken the decision to start our temporary closure of our Snape Maltings shops and café from Thursday 24 December.

We are truly sorry for any inconvenience, but your safety is our primary concern, and we hope you understand this decision. We very much look forward to welcoming you back, as soon as it is safe to do so.

In the meantime, please do use our online shop.

Visiting artists and staff can download guides and risk assessments here.

You can see our Covid-19 Secure certificate which confirms we have complied with the government’s guidance on managing the risk of the virus.

Box Office Policy

All bookers of cancelled events have been contacted and their tickets returned. Ticket sales make up nearly a quarter of our income, providing vital support for our wide-ranging programmes. We are hugely grateful to those who donated all or part of the value of their tickets to help us continue our important work.

Please email boxoffice@snapemaltings.co.uk for more information as our phone lines are not staffed while the building is closed.

Holidays Policy

Updated 13 October

Holiday Accommodation Cancellations

If the booking is cancelled due to Covid by the visitor we will cancel the booking in the hopes of it being rebooked for the same time. If the property is rebooked then there will be a full refund. If the property remains empty during the proposed visit time the booking will be postponed until a mutually agreed date.

If the visitor decides to leave part way through a visit there will not be any refund.

In the event of a site closure

If it is decided to close the site following advice from Public Health England, the visitor will be informed as soon as possible as no access to the site will be permitted. The visitor will be refunded for their booking.

In all cases it may be possible to postpone bookings until a mutually agreed time.

Contracting the virus whilst here

If the situation arises whereby a visitor is diagnosed with the virus whilst staying here we will act on advice from Public Health England.