Our re-opening plans
Please see below for our plans to re-opening our sites and shops and to start concerts and events again. Of course, as with all organisations, our plans are tied to the government’s roadmap for relaxing COVID measures and are therefore subject to change.
The Food Hall and Courtyard Garden will re-open
House & Garden, the Craft Shop, The Maltings Gallery, The Green Room, The Early Music Shop, and the Lettering Arts Centre will all re-open, as well as the outdoor café area. You will also be able to book holiday accommodation on site for a single household.
Live indoor performances re-start in Snape Maltings Concert Hall on 21 May, marking the start of a full Summer at Snape season which will also include family-friendly outdoor events. At The Red House visitors will be able to enjoy exhibitions, guided tours and events in the Library and Garden.
In the absence of being able to create a full Aldeburgh Festival, we will offer a series of special events as part of our summer programme.
Snape Maltings Concert Hall will host daily performances in the spirit of the Snape Proms
Your safety and that of our artists and staff is our top priority and so some things will be different to what you’re used to. Key changes are:
- Reduced capacity in the Concert Hall, with socially distant seating.
- Shorter performances with no interval.
- Audience members will need to wear face-coverings (unless they are exempt as per the Government’s guidelines).
- No printed material – no tickets, programmes, or programme notes.
- Clear signs and helpful staff to make your visit straightforward.
- Regular and thorough cleaning, with hand sanitiser for you.
Box Office Policy
All bookers of cancelled events have been contacted and their tickets returned. Ticket sales make up nearly a quarter of our income, providing vital support for our wide-ranging programmes. We are hugely grateful to those who donated all or part of the value of their tickets to help us continue our important work.
Please email email@example.com for more information as our phone lines are not staffed while the building is closed.
Updated 23 February 2021
Following the latest announcement from the Government, bookings are being taken from Monday 12 April 2021* for one household only per property. From Monday 17 May 2021* bookings can be accepted for two households per property and from Monday 21 June 2021* there will be no restrictions.
*These dates are subject to further Government announcements
Holiday Accommodation Cancellations
If the booking is cancelled due to Covid by the visitor we will cancel the booking in the hopes of it being rebooked for the same time. If the property is rebooked then there will be a full refund. If the property remains empty during the proposed visit time the booking will be postponed until a mutually agreed date.
If the visitor decides to leave part way through a visit there will not be any refund.
In the event of a site closure
If it is decided to close the site following advice from Public Health England, the visitor will be informed as soon as possible as no access to the site will be permitted. The visitor will be refunded for their booking.
In all cases it may be possible to postpone bookings until a mutually agreed time.
Contracting the virus whilst here
If the situation arises whereby a visitor is diagnosed with the virus whilst staying here we will act on advice from Public Health England.